Terms of Service

Last updated: July 13, 2026

1. Acceptance of Terms

By accessing or using PhotoPass (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of Service

PhotoPass provides paid photo preparation for supported Indian document routes and free utilities for other listed routes. Depending on the selected route, the Service may include:

  • AI-powered automatic cropping and face positioning
  • AI-powered background removal and studio-white backdrop replacement
  • Automated file and photo-positioning checks
  • Digital photo delivery via email
  • Print-ready JPEG and 4×6″ print sheet

3. Paid Output Refund Guarantee

Photo-related rejection on an eligible paid output — or your money back

If an eligible paid prepared output is rejected by a government authority for a photo issue our service should have caught, we will provide a full refund. Free checker and utility results are not acceptance guarantees.

To claim a refund under this guarantee:

  • Contact us within 30 days of your purchase
  • Provide proof of rejection from the government authority (e.g., rejection letter or screenshot)
  • The rejection must be for a photo compliance issue — not for unrelated application problems

4. Pricing & Payment

  • All prices are listed in USD
  • Payment is processed securely by Stripe — we never see your card details
  • You are charged once at the time of purchase — no recurring charges or subscriptions
  • Digital photos are delivered immediately after successful payment

5. Refunds

Beyond the Acceptance Guarantee, refunds are available for:

Technical failure

If we fail to deliver your photo due to a system error

Duplicate charge

If you are charged more than once for the same order

To request a refund, email support@photopass.ai with your order ID and reason.

6. User Responsibilities

When using PhotoPass, you agree to:

  • Upload only photos of yourself or persons you are legally authorised to represent (e.g., your minor children)
  • Provide accurate information including your email address
  • Not use the Service for fraudulent purposes or to create false identity documents
  • Comply with the photo requirements of your target government authority

7. Photo Processing & Troubleshooting Replay

To provide the Service, PhotoPass may send photo data to AWS, Replicate, remove.bg, and Anthropic as described in our Privacy Policy. Operational photo files, including short-lived transparent-background cache artifacts, are deleted within 24 hours of upload.

We use PostHog session replay for troubleshooting. Replay records canvas pixels at four frames per second, which means photos or signatures displayed in a canvas can be included. Replays are retained for 30 days. Input values and URL query secrets are masked or redacted, and network headers and bodies are not captured. Browser Do Not Track settings are respected.

8. Intellectual Property

You retain full ownership of your photos. By uploading a photo, you grant PhotoPass a temporary, limited licence to process and store it solely for the purposes of delivering your order and troubleshooting the Service. The licence for operational photo files expires when those files are deleted (within 24 hours of upload). The limited licence for pixels included in a PostHog troubleshooting replay expires when that replay is deleted, no later than the disclosed 30-day replay-retention period.

The PhotoPass brand, website design, and associated intellectual property remain the property of PhotoPass.

9. Limitation of Liability

PhotoPass provides automated preparation and checks on supported paid routes, but does not certify or guarantee acceptance by a government authority. The refund remedy above applies when its eligibility conditions are met. Requirements may change without notice, and individual authorities make the final decision.

Our total liability for any claim arising from use of the Service is limited to the amount you paid for the specific order in question.

10. Service Availability

We strive to keep PhotoPass available 24/7, but do not guarantee uninterrupted service. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control.

11. Changes to Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by applicable law. Any disputes will be resolved through good-faith negotiation first. If unresolved, disputes shall be subject to binding arbitration or the jurisdiction agreed upon in writing between the parties.

13. Contact

Questions about these Terms? Email us at support@photopass.ai and we'll respond within a few hours.